30-Day Return Policy
We offer a hassle-free 30-day return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Returned within 30 days of delivery
- Unworn and unwashed
- With original tags attached
- In original packaging
- Include proof of purchase
How to Return an Item
- Contact Us: Email support@belowzerostore.shop with your order number
- Get Authorization: We'll send you a Return Authorization number
- Pack Your Item: Securely package the item with all original materials
- Ship It Back: Send to the address provided in your RA email
- Get Your Refund: Refunds processed within 5-7 business days
Exchanges
Need a different size or color? We offer free exchanges!
- Contact us within 30 days of delivery
- We'll send you the new item right away
- Return the original item using the prepaid label we provide
- No additional charges for exchanges
Refund Process
Once we receive and inspect your return:
- Refunds processed within 5-7 business days
- Refunded to original payment method
- You'll receive an email confirmation
- Allow 5-10 business days for refund to appear
Questions?
Need help with a return or exchange? Contact us or email support@belowzerostore.shop
